No one loves their bank. We tolerate banks and hope we can get them to help us when we need it. All banks charge fees in varying amounts, and some banks are more apt to give their customers fees. If you’ve ever had an unexpected fee from a bank, you may know how frustrating it can be.
For some people, it pushes them to make a complaint with the Consumer Financial Protection Bureau, or the CFPB. Complainants report steep fees, the aggression banks have in charging them, and more. According to ConsumerAffairs, these are the banks that get the most complaints about fees.
Capital One
This bank is a massive juggernaut that has its hands in virtually every aspect of banking. Over the past three years, 1,648 people have filed complaints about this bank, and 9.19% of them were about fees.
Bread Financial
There’s been a lot of talk about junk fees recently, and Bread Financial has certainly been hearing a lot of complaining about them. It has gotten 1,554 complaints to the CFPB, and 8.67% of their complaints were about their fees.
Synchrony Financial
Synchrony Financial seems to be everywhere, and it’s become a major player in U.S. banking. However, it brings in a lot of complaints. It had 1,304 of them, and 7.27% of complaints were about fees.
Bank of America
Bank of America has been around since 1904 and is highly trusted by a lot of the population. However, they had 1,242 complaints lodged against them with 6.93% of them being about their fees.
Citibank
Citibank had about 6.91% of its complaints come in about their fees. That doesn’t sound too bad at first, but the bank has 1,238 complaints made to the CFPB in total over the past three years.
American Express
This bank tends to work a lot differently from other banks, especially when it comes to their credit cards. This hasn’t saved them from complaints. The bank had 871 complaints, and about 4.86 of them were about the fees customers were charged.
Chase
Chase is another bank that seems to be everywhere, and it’s a major issuer of credit cards. It has gotten 759 complaints made to the CFPB. About 4.23% of them are concerned with banking fees.
Wells Fargo
Well used to complaints, Wells Fargo gets plenty of them. This megabank has gotten 554 complaints in the last three years, and 3.09% of them were about the fees charged to customers.
Barclays
Barclays is a stable bank that’s been around for a long time. However, it still gets its share of complaints. It got 453 of them, and 2.53% of them were about being charged too many fees.
US Bankcorp
Another trusted bank, it’s a large institution with many banking products available. It has gotten 372 complaints, and 2.08% came from people unhappy with the fees charged to them.
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